Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. See below for exceptions and non-returnable items.

To start a return, you can contact us at customerservice@phillcova.com or call our office at (757)904-5556. Note that unless your order was damaged in shipping or we made an error fulfilling your order, you will be responsible for return shipping costs.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@phillcova.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as custom cut rods or custom closet modules) are not returnable.  However, we will work with you to resolve any fitment issues.  Please get in touch if you have questions or concerns about your specific item, contact us at customerservice@phillcova.com.

Unfortunately, we cannot accept returns on gift cards or clearance items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@phillcova.com.